As Australia’s 3G network phases out, it is important to ensure lift phones are equipped for the transition to newer 4G or 5G networks.
These phones are a critical lifeline in emergencies, and without an upgrade, many will soon be unable to function. Here’s what you need to know to stay ahead of these changes.
Understanding the 3G network shutdown and why it matters
The shutdown of 3G networks is part of a broader move across Australia to make room for faster, more reliable 4G and 5G networks. As of 2024, major providers have begun turning off 3G services, meaning devices reliant on this network will no longer be able to connect. Among these devices are emergency lift phones, which play a vital role in building safety by allowing lift passengers to contact emergency responders in situations such as power failures, mechanical issues or medical emergencies.
If these emergency phones are not upgraded, they could become unusable, leaving lift passengers without a way to call for help in urgent situations. Furthermore, failing to update these communication systems could put buildings out of compliance with safety regulations, leaving owners corporations at risk for non-compliance penalties.
Why upgrading emergency phones is important?
1. Safety in emergencies
Lift emergency phones provide critical communication in case of entrapment or malfunction. If these phones stop working, the people inside may be unable to call for assistance, posing a direct risk to safety. Ensuring these systems are operational is a fundamental aspect of maintaining building safety standards.
2. Regulatory compliance
Australian building codes require that lifts have functional communication systems for emergency use. Once 3G networks are phased out, any emergency phones reliant on 3G could be deemed non-compliant. Strata managers must act now to align with these regulations and avoid potential fines or penalties.
3. Preventing increased maintenance costs
As 3G technology becomes obsolete, repair and maintenance costs for 3G-only devices are expected to rise. Upgrading to 4G or 5G solutions now can save on long-term costs, with newer models offering more sustainable technology and longer service life.
What do I need to do to prepare for the 3G shutdown
To ensure the lift phones remain functional and compliant beyond the 3G network shutdown, you should:
1. Assess current emergency phone systems
Begin by confirming whether the emergency phones in your lifts rely on 3G. Lift technicians or service providers can help identify the network these phones currently use. In some cases, you may find that certain 4G devices, if they lack VoLTE (Voice over LTE) capabilities, will also need attention.
2. Engage owners corporations for budget approval
In many cases, upgrading lift phones may require a budget allocation. It is essential to inform owners corporations about the importance of this upgrade, as well as the potential risks of non-compliance, and get their approval for the associated expenses.
3. Plan upgrades to 4G or 5G systems
Contact lift maintenance providers for guidance on upgrading to 4G or 5G solutions. These providers can assess your current systems, recommend upgrades and install new communication technology in your lifts.
4. Understand your options
In some cases, updating 3G systems may only require a firmware upgrade to support 4G, costing less than a full replacement. However, for older systems, a full replacement with newer models may be more practical and cost-effective.
5. Communicate and document
Keep thorough records of all actions taken to upgrade emergency phone systems, including budget approvals, service agreements and maintenance reports. Communicate with tenants and owners to inform them about the changes being made to improve building safety.
